Terms & Conditions
Important stuff you must read
We are happy to ship to nearly anywhere in the world, via DHL and UPS, with tracking number.
Shipping cost is calculated based on weight/size. Shipping prices are divided into three categories: Germany, EU, and overseas. Cart price adjusts automatically when you select the destination category. Your total is your total, no extra charges. International customs and duty import taxes are your responsibility if they apply.
Stocked pieces are shipped within 48 hours from the Studio in Berlin, Germany. Production time for custom made (and pre-order pieces) is listed in the product description.
All items carry a one year warranty and lifetime support.
Returns are not accepted, unless with written return authorization on exceptional circumstances.
Any pieces damaged during shipping or with defective parts is eligible for a return or exchange within 30 days of purchase.
We accept Credit/Debit cards and PayPal as payment methods.
If you select PayPal as your payment method, once you are ready to pay you will be redirected to PayPal website, where you can pay directly with your account. After the payment is processed you will go back to our site and will get the confirmation that your order was placed. That’s it, simple and secure, directly on the platform that you trust.
If you prefer to use a Credit/Debit card, the transaction will happen through Stripe gateway so we don’t have access to your critical information. You will enter your card info on our front-site, but we use stripe.js in the backend, a highly secure protocol which limits us from actually receiving such delicate information. We don’t even transfer it to the bank to make the payment request, it all happens at Stripe secure servers.
Anyhow, we take your security and privacy very seriously, so as the green padlock and HTTPS on the address bar of your browser states (top-left corner) this is a secure and encrypted website. Buying with us is as safe as it can get.
We will store your contact information for delivery of your purchase. We would never think of sharing, renting or selling your personal information. We won’t even email you ourselves, other than to communicate about your order unless you subscribe to the newsletter. That’s it.