Terms & Conditions
Important stuff you must read
We are happy to ship to nearly anywhere in the world, via DHL and UPS, with tracking number. We do combine shipping when possible and pass the savings to you.
Shipping cost is calculated based on weight/size and included into the total automatically. Shipping prices are divided into three categories: Germany, EU, and overseas.
Cart total adjusts automatically considering the amount of pieces ordered, volume discounts might apply.
Your total is your total, no extra charges. International customs and duty import taxes&duties are the responsibility of the customer (if they apply).
Stocked pieces are shipped within 48 hours from the Studio in Berlin, Germany. Production time for custom-made and pre-order pieces is listed in the description.
All items carry a one year warranty and lifetime support.
Returns are not accepted, unless with written return authorization on exceptional circumstances.
Unique original pieces, laser engraved on paper/wood will have minor differences when compared to the pictures and obviously, in the case of the engraving on wood, the wood grain pattern on the background will be different; this is no reason for return.
Any pieces damaged during shipping or with defective parts are eligible for a return or exchange within 30 days of purchase.
We accept Credit/Debit cards and PayPal as payment methods.
If you select PayPal as your payment method, once you are ready to pay you will be redirected to PayPal website, where you can pay directly with your account. After the payment is processed you will go back to our site and will get the confirmation that your order was placed. That’s it, simple and secure, directly on the platform that you trust.
If you prefer to use a Credit/Debit card, the transaction will happen through Stripe gateway so we don’t have access to your critical information. You will enter your card info on our front-site, but we use stripe.js in the backend, a highly secure protocol which limits us from actually receiving such delicate information. We don’t even transfer it to the bank to make the payment request, it all happens at Stripe secure servers.
Anyhow, we take your security and privacy very seriously, so as the green padlock and HTTPS on the address bar of your browser states (top-left corner) this is a secure and encrypted website. Buying with us is as safe as it can get.
We will store your contact information for delivery of your purchase. We would never think of sharing, renting or selling your personal information. We won’t even email you ourselves, other than to communicate about your order unless you subscribe to the newsletter. That’s it.